Refund policy
RETURN & REFUND POLICY
Last updated: May 22, 2026
Overview At Indomitable Spirit Group (ISG), we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Return Window We accept return requests within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags attached.
Non-Returnable Items The following items are final sale and cannot be returned:
- Digital products or downloadable content
- Customized or personalized items
- Items marked as "Final Sale"
- Opened consumable products
Dropship & Third-Party Supplier Products Some products in our store are fulfilled by third-party suppliers. Return eligibility and timelines for these items may vary by supplier. Please contact us before initiating any return so we can confirm eligibility and provide the correct return instructions.
How to Start a Return Email us at indomitablespiritgroup@gmail.com with:
- Your order number
- Item(s) you wish to return
- Reason for return
We will respond within 2-3 business days with next steps.
Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5-10 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
- Original shipping charges are non-refundable
Damaged or Defective Items If you received a damaged or defective item, contact us immediately at indomitablespiritgroup@gmail.com with photos and your order number. We will resolve it promptly at no cost to you.
Contact Us Indomitable Spirit Group Email: indomitablespiritgroup@gmail.com Website: isgsyndicate.com